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Returns & Exchanges
Returns Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, you can
return it within 30 days of delivery for a full refund or exchange.
Risk Free 30-Day Returns: All returns are are handled efficiently to ensure you receive your
refund as quickly as possible.
What Can Be Returned?
-
Items in original packaging (don't worry, you can unpackage the items to try them out. They just need to
be shipped back in their original box)
- Items that have been broken or damaged in transit
How to Return
Step 1: Log into your account and click the account button in the top right
Step 2: Select the items you want to return
Step 3: Click 'Start a Return' and submit details
Step 4: Package your items and attach the label
Step 5: Drop off at any authorised shipping location
Refund Timeline
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your
original payment method.
Need Help? Contact our customer service team at contact@thebaliconcept.co.uk or call ‪+44 330
043 4745‬
